General Questions
Last updated: December 13, 2025
| Q: When can I start wearing my new uniform? |
| A: We will be transitioning to the new uniforms in spring of 2025. Once you receive your launch kit shipment(s), make sure you try on the pieces and complete any exchanges/alterations necessary to ensure you’re ready for Day 1. But don’t start wearing them quite yet, more information around the transition and specific date will be provided! |
| Q: Have these garments been tested for safety? |
| A: All garments and accessories are being tested by Underwriters Laboratory (UL Solutions) through their verification mark program. The scope of testing and standards set are amongst the most comprehensive in the industry. |
| Q: Who can I contact with additional questions? |
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A: For questions related to your new garments, order status or exchanges please contact the Brooks Brothers Customer Service team. They are available Monday – Friday from 7 am – 7 pm CT at: Phone: U.S. 855-416-4463 / International 1-650-456-5680 Email: unitedsupport@brooksbrothers.com Live Chat: Log in to your Brooks Brothers ordering portal to access live chat |
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Q: I’m going to pay cash out of pocket for the balance above the $150 limit. How do they process the work order in a way as to not charge my credit card I have on file for the overage? |
| A: (Not necessary to add this item to the ticket) |