Work order details

Describe the issue: which fixtures or areas are affected (a single fixture, a row of lights, an entire section of the store), whether lights are fully out or flickering, when it started, and any breakers already checked.

Scope of work requested

–  Diagnose the cause (burned-out bulb or tube, failed ballast or driver, tripped breaker, loose connection, or a wiring issue).

–  Repair or replace the failed component — bulb/tube, ballast or driver, switch, or fixture — with a matching or approved equivalent.

–  If the issue traces back to the electrical panel, inspect and reset or repair the affected breaker or circuit.

–  Test the fixture and circuit after the repair to confirm steady, reliable operation.

–  Remove any packaging or debris and leave the work area clean.

–  Provide a brief summary of the cause and any recommendations to prevent recurrence (aging ballasts, an undersized breaker, fixtures due for replacement).

Electrical-specific checks before submitting

In addition to the general checklist in the Work Order Best Practices article, confirm these were tried and noted for this specific issue:

☐  Checked the breaker panel and confirmed whether the breaker for this circuit is tripped, and reset it once if it's safe to do so.

☐  Noted the ceiling height or fixture mounting height, so the vendor arrives with the right ladder or lift.

☐  Noted the bulb, tube, or fixture specifications (type, wattage, base, and fixture brand/model) if visible on the fixture or a spare on hand.

☐  Confirmed whether the issue is a single fixture or multiple fixtures/an entire circuit, which points to a breaker or wiring issue rather than a single bulb.

☐  Checked for an obvious cause a professional would ask about anyway (a light switch left off, a GFCI or breaker tripped elsewhere, a recently serviced fixture).

Not including the breaker status, ceiling height, or bulb/fixture specifications may introduce delays — the vendor may need to make a return trip once they have the correct part or equipment.