If you have questions or concerns about a recurring service, we recommend first to address with the vendor completing the work (See here to get help on a request).
If you do not get your question answered by the vendor, you can contact the Worksmith team or navigate to Raise a Concern about the recurring service. To do this, navigate to the service line and location page, click the blue Actions button at the top of the page and select Raise a Concern. Enter your question or concern and a member of the Worksmith team will be in touch.